Return Policy
1. Eligibility for Returns Items must be returned within 30 days of receipt. They must be unused, in the same condition as received, and in the original packaging. For U.S. orders, return shipping is free; for other locations, return shipping costs are borne by the customer unless the item was defective or incorrect.
2. Non-Returnable Items Certain items, such as personalized goods, perishables, and intimate products, are not eligible for return.
3. Return Process To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions.
4. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
5. Return Shipping For U.S.-based returns, return shipping is free. For international returns, customers are responsible for return shipping costs unless the item was defective or incorrect.
6. Exchanges If you need to exchange an item, please follow the return process and place a new order for the replacement.
7. Contact Us For any return-related questions, please contact us via the Contact Us page.
